SBT Cocacola

Soft Skills

• Communication
• Leadership & Coaching
• NLP/PNL Neuro-Linguistic Programming
• EI Emotional Intelligence
• Conflict Management
• Stress Management
• Teambuilding

Advanced Management Skills

• Balanced Scorecard
• Business Process Re-engineering
• Activity Based Costing
• Competency and Career Management
• Knowledge Management

Market Share Development

• Multidimensional Sales data analysis
• Business Plan Development
• Negotiation Techniques
• Customer Relationship Management
• Customer Loyalty Development